Privacy Policy

BankMobile is committed to respecting the privacy rights of its customers at all times. The following policies describe how we collect, protect and use information we receive from customers online from website visitors and during normal banking practices.

Information collection

We collect information from you when you register on the site, complete a form, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature. When registering or completing a form- secure or otherwise- we may ask you for your name, date of birth, email address, mailing address, social security number, phone number(s) or other information. We may contact you through any of the means you identified on the form (e.g., phone, fax, e-mail). After opting-in, you may choose to opt-out from any mailing lists that you have subscribed to, at any time. You may opt-out by clicking on the unsubscribe link within any of the emails that you receive.

You may, however, visit our site anonymously without registering. Like many websites, we may or may not use “cookies” to enhance your experience and gather information about visits to our websites. We also receive and store statistical data and other information about visits to our websites. Tracking technologies collect anonymous data about users who interact with our web sites to help us provide a better user experience through the use of statistics and measurements of BankMobile user satisfaction. Please see the section on Use of cookies and online technologies for more information.

We may use the information we collect from you when you register, complete a form, enter a contest or promotion, respond to a survey or marketing communication, surf the website or use certain other site features in the following ways:

To allow customization of our site, banking products and to store user information for future retrieval. To allow us to better service you in responding to your customer service requests. To quickly process your requests. For example, if you request product information, we may use the information you provide to mail you information you request. To administer a contest, promotion, survey or other site feature. In addition, we may collect and use information for analytic purposes, market research or for marketing purposes, as allowed by law. Visitors who register or participate in other site features such as marketing programs and partner’s content may or may not be given a choice whether they would like to be on our email list and receive email communications from us. You may opt-out by clicking on the unsubscribe link within any of the emails that you receive.

Web site users may post comments to the blogs. You should be aware that any personally identifiable information you submit there can be read, collected, or used by other users, and could be used to send you unsolicited messages. BankMobile and its affiliates are not responsible for the personally identifiable information you choose to submit in comments on our blogs.

Information protection

We have security policies and procedures to protect information in our possession from loss, misuse and unauthorized access, disclosure, alteration and destruction. We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you utilize Online Banking or Bill Pay or the BankMobile application itself or access your personal information, we offer the use of a secure server. All sensitive information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into protected BankMobile databases only to be accessed as stated above.

Information disclosure

BankMobile does not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include facilitators of Online Banking, BillPay or other agents acting on our behalf so long as those parties agree to keep this information confidential. We may share the contact information you provide on our web site with our contractors and vendors in order to provide a requested service or transaction (e.g., to send you an e-mail) subject to our confidentiality policies. We may disclose your personal information to respond to subpoenas, court orders, legal process, or to protect or establish our legal rights or property. Information may be disclosed as part of any merger, acquisition, sale of company assets, as well as in the unlikely event of an insolvency, bankruptcy or receivership in which information would be transferred as one of the business assets of the company. See also the Information we disclose to nonaffiliated third parties section.

Policy changes

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on December 19, 2014.

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue to

Your consent

By using our site, you consent to our online privacy policy.

Information we disclose to nonaffiliated third parties

Whenever nonaffiliated third parties provide products or services for us or on our behalf, we require them by contract to maintain appropriate safeguards designed to ensure the security and the confidentiality of the information that we provide them.

We may provide information to consumer reporting agencies or to others when legally required or permitted, such as in connection with litigation, fraud investigation or an acquisition or sale. We may also provide information to third parties at your request. We may share the personal information we collect about you with third parties, such as companies performing services on our behalf to provide the products or services you have requested. As permitted by law, we may also share information collected about you with companies with whom we have formal agreements to offer you financial products and services. We may share information about you with nonaffiliates for analysis, market research and marketing purposes as allowed by law.

Finally, we may disclose your personal information as otherwise permitted or required by law. Please see the BankMobile Privacy Notice for additional information.

Please click here to view the BankMobile’s Privacy Disclosure/Notice.

Use of cookies or other online technologies to collect information

When you browse or visit one of our websites, we may store certain information on your computer. This information may be in the form of a small text file called a “cookie” and can help us to tailor our sites to your individual preferences and save you time if you visit the site again.

Can I disable or delete cookies? 

You can disable cookies by making the appropriate selection from your browser options to inform you when cookies are set or to prevent cookies from being set. However, if you choose to disable or delete cookies, you may limit the functionality we can provide when you visit our site.

Does BankMobile track your online activity on our websites? 

We may use online tracking technologies, such as cookies, to gather anonymous, aggregate information about your visit to our websites. This information allows us to measure site activity and to create ideas for improving our sites and may include the time and length of your visit, the pages you look at on our sites, the website you visited just before coming to ours and your internet service provider. If we provide you with a link from a BankMobile site to another site, we may track the fact that you clicked the link. This will help us understand which links are helpful to you when you visit our site, and will help us provide you with links that may be of interest to you, when you visit our site again.

Does BankMobile use online behavioral advertising (OBA) on third party sites?

Yes, we utilize OBA on third party websites and mobile apps that are not affiliated with BankMobile. The third parties with which BankMobile contracts may use cookies or other technologies for OBA. Neither the third parties nor BankMobile collects any personally identifiable information (PII) through these cookies. We may also use aggregate data to display ads or content that may be relevant or of interest to you. Examples of aggregate data include, but are not limited to, pages visited or keyword searches. Anyone receiving an online behavioral ad may opt-out by clicking the third party site’s Advertising Option icon (Ad Choices) associated with the ad or visiting the third party website’s privacy policy for an opt-out mechanism, if any.

How do our websites respond to web browser “Do Not Track” signals?

We do not respond to Web browser “Do Not Track” signals at this time. To prevent BankMobile or third parties from tracking, you can access your browser settings and disable or delete your cookies.

Information about Children

We don’t intentionally collect or maintain data about children under 13. Our website is not intended for children under 13.

Nonpublic personal information and former customers

When you are no longer our customer, we continue to share your information as described in this notice. However, you can contact us at any time to limit our sharing.

Third party links

It’s important to know that our website may contain links to third party sites not controlled by BankMobile or covered by this online privacy policy. We recommend that you check the privacy statements of other sites you visit before providing any personal information.

Confidentiality and security of your nonpublic personal information

We restrict access to nonpublic personal information about you to those employees who need to know that information to provide products or services to you. We maintain physical, electronic and procedural safeguards that comply with federal standards to guard your nonpublic personal information.

Additional information

Privacy notices are accurate as of the date they are provided to you and supersede all previously issued confidentiality and information-sharing disclosures. We reserve the right to change these notices and any of the practices described in these notices at any time upon proper notice to you.

If you believe that we have not complied with this notice, you may contact us by writing to: 
BankMobile Privacy, 99 Bridge Street, Phoenixville, PA 19460. 

Bankmobile is a Division of Customers Bank. Member FDIC.