DEFINITIONS AGREEMENT AND DISCLOSURE: This Cardholder (“Agreement”) governs your credit card account (“Account”) with Customers Bank, operating through its BankMobile division. ACCOUNT DOCUMENTS: You have received or will receive certain documents in connection with your Account that we reference collectively as the “Account Documents,” which include the following: 1. Agreement and all future changes to the Agreement; 2. Credit Card Account Opening Disclosure (“Disclosure”); 3. Any privacy notices that describe our customer information practices; 4. All Billing Statements; 5. All documents and materials provided to you before you opened your Account—including the Credit Card Application Disclosure; 6. All information related to the benefits associated with your Account; and 7. Any rewards terms and conditions and related information, if your Account has rewards. Classic card Accounts do not contain rewards. Only rewards credit card Accounts do. The Disclosure provides important information about annual percentage rates, specific types and amounts of interest charges and fees that may be charged to your Account under certain circumstances, and other important information about your Account. Please read the Agreement, the Disclosure, and your other Account Documents carefully and retain for future reference. This Agreement contains an arbitration provision (including a class action arbitration waiver). It is also important that you read the entire “Claims and Arbitration of Disputes” section carefully. THE PARTIES: As used in this Agreement, the words “you” and “your” mean each person named on the application for the Account and anyone else authorized to use the Account in any way. The terms “we,” “us” and “our” mean Customers Bank, operating through its BankMobile division (“Customers Bank”). Using or allowing someone else to use your Account means you accept the terms of the Agreement. This Agreement contains our most current terms and supersedes earlier materials you may have received. BALANCE CATEGORIES: We will keep track of the activity on your Account in different “Balance Categories.” These are the Balance Categories we use: “Purchases” result from use of your card or your Account number to purchase goods and services; “Cash Advances” result from your cash advances, use of checks or similar instruments (including electronic form or otherwise) that we provide (unless we tell you they will be treated differently); “Balance Transfers” result from balances transferred from Other Accounts to your Account by any means; and “Special Offers” result from use of your card or your Account number to take advantage of Introductory Rates or other special or promotional offers that we may make available to you. Each Special Offer may be considered a separate Balance Category. The amount and length of any Introductory Rate are described in the Disclosure. BILLING STATEMENT: We will send you “Billing Statements” (also referenced as “Statements” and “Periodic Statements”) showing Account information including, among other things, transactions posted to your Account during a Billing Cycle, the Minimum Payment that is due on your Account for the Billing Cycle and the due date. A “Billing Cycle” is a period of time determined by us that is described on your Billing Statement.
USE OF YOUR ACCOUNT ACCOUNT USE: You may use your card, your Account number or checks, or similar instruments (including electronic form or otherwise) that we send to you (“Account Access Devices”) to make Purchases and Balance Transfers, and to obtain Cash Advances. Each time you use your Account, you represent that you intend, and have the ability, to repay all amounts due. You are responsible for all charges made by anyone you allow to use your Account, even if they charge more than you intended. If you request that we issue a card or any Account Access Device to another person, you are responsible for all charges incurred by such person until you return their card to us, or until you notify us that use of their card or any Account Access Device is no longer authorized, whichever occurs first. We may, in our discretion and to the extent permitted by law, restrict or refuse any request that we issue a card or any Account Access Device to another party. If unauthorized use of your Account occurs, you agree to cooperate with law enforcement and us in identifying the unauthorized user. As permitted by law, we may consider charges made by someone known to you (i.e. family member, relative, significant other, partner, roommate, co-worker, friend) using your card or any Account Access Device as authorized by you. Each person named on the application for the Account and anyone else authorized to use the Account in any way is jointly and severally liable for all amounts due on this Account. CREDIT LIMIT/AUTHORIZATIONS: Your “Credit Limit” is the maximum amount of credit available under your Account at any time. We will notify you of your Credit Limit with your Account Documents and on your Billing Statements, and we may change or restrict your credit availability at any time. You agree not to exceed the established Credit Limit and to pay any amount in excess of your Credit Limit immediately. We are not obligated to allow the balance of your Account to exceed its Credit Limit. If your Account is a joint Account, each of you may request Credit Limit increases subject to applicable law. We may raise or lower your Credit Limit at our discretion and may restrict the amount of the Credit Limit available for Cash Advances and Balance Transfers. You may not use your Account for (and we may decline authorization for) any illegal transaction. We may decline authorization for any Internet gambling transaction. We may, in our discretion and to the extent permitted by law, restrict or delay the availability of credit to you for risk management purposes, and to protect you and us against actual or potential fraud, unauthorized transactions, or claims. We are not liable for declining authorization for any particular transaction, regardless of reason.
PAYMENTS PROMISE TO PAY: You promise to pay all amounts due on your Account. You agree to review your Billing Statements and to notify us promptly of any errors (see “Your Billing Rights” below). You may pay all or part of the balance on your Account at any time. However, you must pay at least the Minimum Payment shown on your Billing Statement by the due date each month. You agree to follow the requirements for payments that we set forth on your Billing Statement, including requirements that payments be made in U.S. dollars and checks be drawn on a U.S. bank. If we choose to accept a payment that is not in U.S. dollars or not drawn on a U.S. bank, you agree to pay any collection or conversion fees assessed to us by third parties. We may accept payments which are marked “payment in full” or with similar markings without losing our right to receive payment of all amounts due on your Account. Partial payments offered in full satisfaction of a disputed amount must be sent to the address for notice of billing errors shown on your Billing Statement. We reserve our rights as to all such payments. MINIMUM PAYMENT CALCULATION: The “Minimum Payment” is the minimum dollar amount shown on your Billing Statements that must be paid before the due date that is specified in your Billing Statement each month. The Minimum Payment shall be: (1) your total new balance if it is less than or equal to $25; or (2) The greater of (a) $25, or (b) the billed Interest Charges and billed late fees, if any, plus 1% of the total new balance. If your Account balance exceeds your Credit Limit, we will add to the Minimum Payment the amount necessary to reduce your balance to your approved Credit Limit. If your Account is past due, we will also add any amount that is past due on your Account. APPLICATION OF PAYMENTS: We may apply your Minimum Payment to Balance Categories in the order we choose. We apply payment amounts above the Minimum Payment to the Balance Category with the highest Annual Percentage Rates, in descending order. Until we determine a payment is unlikely to be returned, your available credit may not reflect the payment. APPLICATION OF CREDITS: We will apply credits, such as a merchant’s refund for goods or services purchased on your Account, to your Account as required by law. In some cases, credits may not be posted to your Account until a Billing Cycle subsequent to the date of the credit transaction.
INTEREST CHARGES & FEES FIXED RATE INFORMATION: If any Annual Percentage Rate is expressly labeled or described as “fixed” on your Account, the fixed rate will not change for any reason during: (1) its specified duration; or (2) the life of the applicable balance or Account if either no duration is specified or the duration is indefinite. If any Annual Percentage Rate is not expressly labeled or described as “fixed,” it is variable. VARIABLE RATE INFORMATION: If any Annual Percentage Rate is variable, your rate is determined by adding the applicable margin to the applicable Index, as described in the Disclosure. The daily periodic rate is 1/365th (1/366th during leap years) of the Annual Percentage Rate. ACCRUAL OF INTEREST CHARGES: We will accrue Periodic Rate Interest Charges on each of the Balance Categories from the date of each transaction or the first day of the Billing Cycle in which the transaction is added to your Account, whichever is later. GRACE PERIOD: We will not charge you any interest on Purchases if you pay your entire balance by the due date each month; this is called the “Grace Period.” Payment in full is generally required to obtain the benefit of the Grace Period. We will give you the benefit of the Grace Period for partial payments to the extent required by law. The Grace Period applies only to Purchases and, if applicable, Special Offers. The Grace Period does not apply to Balance Transfers or Cash Advances. PERIODIC RATE INTEREST CHARGES: “Periodic Rate Interest Charges” are charges to your Account based on the application of Annual Percentage Rates and will be calculated using daily periodic rates which correspond to applicable Annual Percentage Rates. These rates may vary by Balance Category. (A) If your Account was opened with an Introductory Rate(s), the rate(s) for your Account will be at the Introductory Rate(s) shown on the Disclosure and will continue in effect as shown on the Disclosure. (B) After the Introductory Rate(s) expire or if your Account does not have an Introductory Rate, the Annual Percentage Rate(s) for your Account will be the rate(s) shown on the Disclosure. (C) The Annual Percentage Rate(s) applicable to any Special Offers and circumstances under which it will apply will be provided to you when we make the offer. INTEREST CHARGES AND BALANCE CALCULATIONS: We use the Average Daily Balance (including new Purchases) method to compute a portion of the interest charges on your Account. We calculate Periodic Rate Interest Charges separately for each Balance Category.
(A) To compute billed Periodic Rate Interest Charges: (1) For each Balance Category, we multiply your “Daily Balance” (see below) by the applicable daily periodic rate for each day of the Billing Cycle; then (2) We add together all of the amounts calculated in (1) above.
(B) To compute the “Daily Balance” for each Balance Category: (1) We take the beginning balance of the Balance Category each day; (2) Add any new transactions (such as purchases, balance transfers, cash advances and debit adjustments, as applicable) and any new fees applicable to that Balance Category; and (3) Subtract any payments, credits, credit adjustments, non-accruing fees and unpaid interest charges applicable to that Balance Category. We treat a credit balance as a balance of zero. Also, for purposes of these computations, we may delay adding some fees to your Daily Balance for each Balance Category (for example, some fees may not be added to your Daily Balance until the Billing Cycle after they are imposed). We also may subtract some payments or portions of some payments from your Daily Balance of each Balance Category earlier than when they were actually received (for example, for Grace Period purposes, portions of some payments received in one Billing Cycle may be considered applied to your Purchase Balance Category or Special Offer Balance Category, as applicable, at the end of the prior Billing Cycle).
We add the amount calculated in accordance with (A)(1) above to the Daily Balance for each Balance Category and this amount becomes the beginning balance for that Balance Category for the next day.
On your Billing Statement, we will calculate an “Average Daily Balance” for each Balance Category by adding all your Daily Balances for that Balance Category and dividing that amount by the number of days in the Billing Cycle. If you multiply the Average Daily Balance for a Balance Category by its daily periodic rate and multiply the result by the number of days in the Billing Cycle, the total will equal the billed Periodic Rate Interest Charges for that Balance Category, except for minor variations due to rounding.
Billed Periodic Rate Interest Charges will appear on your Billing Statement labeled as “Interest Charge” for each Balance Category. The Interest Charges for each Balance Category will be totaled on your Billing Statement and listed as the “Total Interest.” This Agreement provides for daily compounding of interest charges and fees. ANNUAL FEE: If your Account has an annual fee, it is shown on the accompanying Disclosure and will be charged to your Account as a Purchase. BALANCE TRANSFERS AND BALANCE TRANSFER FEES: We may permit you to transfer balances from other credit card companies or financial institutions (“Other Accounts”) to your Account. All Balance Transfer requests are subject to our approval; we are not liable if we do not accept a requested Balance Transfer. We reserve the right to process Balance Transfers in the order we select and to limit the amount of any Balance Transfers that we may process (this amount may be less than your Credit Limit). If you request an amount that we do not approve, we may process a partial transfer for less than you requested, or we may decline the entire request. You may not transfer any balance you owe from any other Customers Bank account or any of your accounts with any of our related companies. You should not transfer any amount that is in dispute in order to preserve your dispute rights. You should continue to monitor the Other Accounts from which you have requested a balance be transferred to your Account and you should continue to pay the minimum payments due on the Other Accounts until you receive confirmation from those creditors showing that the balances due on the Other Accounts have been paid in full. This may not happen until after the Balance Transfer appears on your Billing Statement from us. We are not liable for any late payments, interest or finance charges or disputed amounts on your Other Accounts. If you want your Other Accounts closed following a Balance Transfer, you are responsible for doing so. We will charge you a Balance Transfer Fee for each Balance Transfer as shown on the Disclosure. Balance Transfer Fees will be added to your Balance Transfers Balance Category. CASH ADVANCE FEES: A Cash Advance Fee will be imposed for each Cash Advance transaction as shown on the Disclosure and added to your Cash Advances Balance Category. FOREIGN TRANSACTION FEES: A Foreign Transaction Fee may be assessed on all transactions made: (a) in currencies other than U.S. dollars; (b) with a foreign merchant; or (c) outside the United States. The foreign transaction fee will be equal to a certain percentage of the amount of each foreign transaction (after conversion to U.S. dollars) as shown on the Disclosure. These fees will be added to the Balance Category that we select. PENALTY FEES LATE PAYMENT FEE: For each Minimum Payment which is not received by the payment due date or is dishonored for any reason, we may charge you a late fee as disclosed on the accompanying disclosure according to the amount of your new balance. OTHER FEES: We may charge additional fees from time to time. The amount charged for these fees is shown in the Disclosure unless otherwise indicated. Each of the below fees will be added to the Balance Category that we select. Returned Payment Fee. Subject to applicable law, a returned payment fee may be assessed as indicated on the Disclosure for any payment (including any ACH or electronic payments) on your Account which is dishonored or returned unpaid for any reason (including any payment returned because it is not signed, authorized or cannot be processed for any reason). Rush Card Fees. We may charge you a fee for an expedited delivery of additional or replacement cards. This fee is not listed on the Disclosure but will be disclosed to you upon your request of such expedited delivery. ATM Surcharge. For all ATM transactions, a surcharge may be imposed by the ATM operator. This surcharge is imposed by third parties and will be charged to your Account. TRANSACTIONS MADE IN FOREIGN CURRENCIES: Transactions made in currencies other than U.S. dollars will be converted to U.S. dollars under the current regulations of Visa®, MasterCard® or the Visa®/PLUS® ATM Network. Those regulations currently provide that the conversion rate may be either (a) a wholesale market rate; or (b) a government-mandated rate. Visa® and MasterCard® currently use the rate in effect on the date they process your transaction. The currency conversion rate in effect on the date your transaction is processed may differ from the rate in effect on the transaction date or the posting date. The Visa®/PLUS® ATM Network currently uses the rate in effect on the transaction date.
CLOSURE OR IMMEDIATE PAYMENT OF YOUR ACCOUNT REASONS FOR REQUIRING IMMEDIATE PAYMENT: Subject to applicable law and any right to cure that you may have under that law, we may require immediate payment of your entire Account balance if: 1. You do not make any Minimum Payment to us when due; 2. You exceed your Credit Limit; 3. You make a payment to us that is dishonored for any reason; 4. You die; 5. You give us false or misleading information; 6. A petition is filed by or against you in any bankruptcy or other insolvency proceeding; 7. A receiver, liquidator or trustee is appointed for you or any of your property or you make an assignment for the benefit of creditors; 8. You are generally not paying or have announced that you will not pay your debts as they come due; 9. A breach occurs under any note, loan agreement, or other obligation for borrowed money to which you are a party; 10. A material adverse change occurs in your financial or other condition; or 11. You violate this Agreement or any other agreement you make with us.
Further, if any of the above-referenced events occurs, we may take the following actions with or without notice to you (in accordance with applicable law): close or suspend your Account, lower the Account Credit Limit, increase your Minimum Payment, pursue any other lawful action against you, including the filing of a lawsuit against you. Our acceptance of a payment after one or more of the above-listed events does not waive our right to pursue any other lawful remedies to which we are entitled under law. COLLECTION COSTS: You agree to pay all of our reasonable costs incurred in pursuing collection of the amount you owe, including attorneys’ fees. TERMINATION OR SUSPENSION OF CREDIT PRIVILEGES: We may at any time, with or without cause and without advance notice, terminate this Agreement and/or temporarily or permanently suspend your credit privileges. Your obligations under this Agreement continue after your rights to obtain credit have been terminated or suspended.
CHANGES IN TERMS AND OUR RIGHTS IMPORTANT NOTICE REGARDING CHANGES IN TERMS: Subject to applicable law, we may unilaterally change the Annual Percentage Rates, fees and other terms of this Agreement at any time, including after your Account is closed (regardless of the reason for closure). This includes modifications, deletions of existing terms and the addition of new provisions, including nonfinancial provisions (for example, we may add provisions relating to our enforcement rights or the resolution of claims and disputes). If we make changes, we will send you all notices required by law. Unless we explain otherwise in a change in terms notice you receive, the following rules will apply: (1) changes will be automatically effective on the date we specify and without the necessity of any further assent on your part; and (2) use of your Account is not necessary for a change in terms to be effective. OUR RIGHTS: Our failure to exercise, or our delay in exercising, any of our rights under the Agreement for any reason will not mean we are unable to exercise those rights later. We may, from time to time on a consistent or inconsistent basis, take (or refrain from taking) certain actions that benefit you but that are not required by this Agreement or applicable law. Any such course of dealing or course of performance on our part shall not be considered as an additional legal obligation to you under this Agreement. We may discontinue any such course of dealing or course of performance at any time without prior written notice.
USING YOUR ACCOUNT THROUGH CHECKS AND SIMILAR INSTRUMENTS CHECKS THAT ACCESS YOUR ACCOUNT: Any checks or similar instruments (including electronic form or otherwise) that we provide to you or issue on your behalf will be treated as Cash Advances, unless we indicate otherwise. Checks or similar instruments (including electronic form or otherwise) that we provide to you may not be used to make payments on any account you have with us. To stop payment on a check or similar instrument (including electronic form or otherwise), you must notify us of the number and amount of the check or similar instrument before we receive it; we need not stop payment on checks or similar instruments that we issue on your behalf. We may pay postdated checks or similar instruments (including electronic form or otherwise) unless you follow the procedure for stop payments.
OTHER PROVISIONS CARDHOLDER BENEFITS AND REWARDS: We may provide you with the opportunity to earn cardholder benefits and rewards with respect to your Account. If we do, we will separately provide you with the terms and conditions applicable to these opportunities. If there is any rewards membership fee on your Account, it will be outlined in your rewards terms and conditions document and will be charged to your Account as a Purchase. Cardholder benefits and rewards are subject to change or termination without notice. Cardholder benefits and rewards also may be provided by third parties; we are not liable for such benefits or rewards or for the actions or omissions of those third parties. COMMUNICATIONS WITH YOU AND OTHERS (including credit bureaus): We may call or email you (using live operators, automatic dialing devices, and/or recorded messages) at home or work and those calls or emails will not be considered unsolicited. If you provide a mobile phone number to us, either on the application or to a representative, you expressly agree and consent that we (or third parties on our behalf) may contact you (including for collection purposes) at that mobile phone number through telephone calls or through mobile text messages, and represent that you have the authority to agree and consent to such contacts. You acknowledge that such consent is applicable even if you are charged by your service provider for our communications to you. We may monitor or record any calls we make or receive. If you provide us with an email address, either on the application or to a representative, or if you send us an email, you agree that we may contact you (including for collection purposes) at that email address. We may report information about your Account to credit bureaus. Late payments, missed payments, or other defaults on your Account may be reflected in your credit report. We may make inquiries of third parties in connection with maintaining and collecting your Account, and you authorize such third parties to release information about you to us. You agree to notify us of any change in your mailing address at least 10 days before such change. We may, in our discretion, accept address corrections from the United States Postal Service. If mailed, notices to you shall be considered given when we include the notice on or with your Billing Statement, or when we deposit the notice in the U.S. mail addressed to the most recent address we have for you. TRANSFERS: We may transfer all or part of your Account balance, along with our rights under this Agreement, to another person or entity. That person or entity will then be entitled to enforce our rights under this Agreement. You may not transfer your rights or obligations under this Agreement. GOVERNING LAW: Federal law and the law of Pennsylvania will govern the interpretation and enforcement of this Agreement regardless of conflict of law principles. If there is any conflict between any of the terms and conditions of this Agreement and applicable law, this Agreement will be considered changed to the extent necessary to comply with applicable law. ENTIRE AGREEMENT AND SEVERABILITY: This Agreement, as modified by any change in terms we may provide, supersedes any prior communications between you and us. Any invalid or unenforceable provision of this Agreement will not affect whether any other provision is valid or enforceable. SECTION HEADINGS AND SUMMARIES: The section headings and summaries provided in this Agreement are provided only for your and our convenience. The section headings and summaries do not define or describe the entire scope or intent of any portion of this Agreement.
CLAIMS AND ARBITRATION OF DISPUTES NOTE: If we have determined that you are a “covered borrower,” as that term is defined under the Military Lending Act regulation, 32 CFR Part 232 (meaning, generally, if you are active military or a dependent of active military at the time your Account is opened), the following arbitration provision does not apply to your Account even if, at the time of a later dispute between us, you are no longer a covered borrower.
This section of this Agreement does not apply to any dispute in which the amount in controversy is within the jurisdictional limits of, and is filed in, a small claims court. We and you agree to arbitrate all other disputes and claims between you and us. This agreement to arbitrate is intended to be broadly interpreted. This arbitration agreement does not preclude you from bringing issues to the attention of federal, state, or local agencies. Such agencies can, if the law allows, seek relief against us on your behalf. You agree that, by entering into this Agreement, you and we are each waiving the right to a trial by jury or to participate in a class action. This Agreement evidences a transaction in interstate commerce, and thus the Federal Arbitration Act governs the interpretation and enforcement of this provision. This arbitration provision shall survive termination of this Agreement.
A party who intends to seek arbitration must first send to the other, by certified mail, a written Notice of Dispute ("Notice"). The Notice to us should be addressed to: Consumer Lending Operations (43 Summit Sq. Suite 200 Route 413 & Doublewoods Road, Langhorne, PA 19047). The Notice must (a) describe the nature and basis of the claim or dispute; and (b) set forth the specific relief sought (the "Demand"). If we do not reach an agreement with you to resolve the claim within 30 days after the Notice is received, we or you may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by us or you shall not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which you or we are entitled.
You may download or copy a form Notice and a form to initiate arbitration from here: bankmobile.com/credit-card-downloads. The arbitration will be governed by the Consumer Arbitration Rules ("AAA Rules") of the American Arbitration Association ("AAA"), as modified by this Agreement, and will be administered by the AAA. The AAA Rules are available online at www.adr.org, by calling the AAA at 1-800-778-7879, or by writing to the Notice Address. The AAA Rules and the fee schedule therein set forth your limited obligation to pay filing fees. However, should you be unable to afford the filing fee as determined by the AAA Rules, we will consider in good faith any bona fide request to pay or reimburse such fees. All issues are for the arbitrator to decide, except that issues relating to the scope and enforceability of the arbitration provision are for the court to decide. Unless we and you agree otherwise, any arbitration hearing that you attend will take place in the federal judicial district in which you reside. If your claim is for $10,000 or less, we agree that you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, through a telephonic hearing, or by an in-person hearing as established by the AAA Rules. If your claim exceeds $10,000, the right to a hearing will be determined by the AAA Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator shall issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based.
The arbitrator may award injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim. YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR OUR INDIVIDUAL CAPACITIES AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and we agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding. If this specific proviso is found to be unenforceable, then the entirety of this arbitration provision shall be null and void. Notwithstanding any provision in this Agreement to the contrary, we agree that if we make any future change to this arbitration provision (other than a change to the Notice Address), you may reject any such change by sending us written notice within 30 days of change to the Arbitration Notice Address provided above. By rejecting any future change, you are agreeing that you will arbitrate any dispute between you and us in accordance with this provision. These arbitration provisions shall survive closure of your Account or termination of all business with us.
Effects of Arbitration: If either of you or us chooses arbitration, neither you nor we will have the right to litigate the dispute in court or have a jury trial. In addition, you will not have the right to participate as a representative or member of any class of claimants pertaining to any dispute subject to arbitration. Notwithstanding the foregoing, any question as to the validity and effect of this class action waiver shall be decided solely by a court of competent jurisdiction, and not by the arbitrator.
BILLING RIGHTS AND DISPUTES YOUR BILLING RIGHTS KEEP THIS NOTICE FOR FUTURE USE This notice tells you about your rights and our responsibilities under the Fair Credit Billing Act. WHAT TO DO IF YOU FIND A MISTAKE ON YOUR STATEMENT If you think there is an error on your Statement, write to us at: Customers Bank ConsumerLending Credit Card Operations Department 99 Bridge Street Phoenixville, PA 19460-3411
In your letter, provide us with the following information: • Account Information: Your name and account number. • Dollar amount: The dollar amount of the suspected error. • Description of the Problem: If you think there is an error on your bill, describe what you believe is wrong and why you believe it is a mistake.
You must contact us: • Within 60 days after the error appeared on your Statement. • At least 3 business days before an automated payment is scheduled, if you want to stop payment on the amount you think is wrong.
You must notify us of any potential errors in writing (or electronically). You may call us, but if you do, we are not required to investigate any potential errors and you may have to pay the amount in question. While we investigate whether or not there has been error, the following are true: • We cannot try to collect the amount in question, or report you as delinquent on that amount. • The charge in question may remain on your Statement, and we may continue to charge you interest on that amount. But if we determine that we made a mistake, you will not have to pay the amount in question or any interest or other fees related to that amount. • While you do not have to pay the amount in question, you are responsible for the remainder of your balance. • We can apply any unpaid amount against your credit limit.
After we finish our investigation, one of two things will happen: • If we do not believe there was a mistake: you will have to pay the amount in question, along with applicable interest and fees. We will send you a Statement of the amount you owe, and the date payment is due. We may then report you as delinquent if you do not pay the amount we think you owe. • If we do not believe there was a mistake: you will have to pay the amount in question, along with applicable interest and fees. We will send you a Statement of the amount you owe and the date payment is due. We may then report you as delinquent if you do not pay the amount we think you owe.
If you receive our explanation but still believe your bill is wrong, you must write to us within 10 days telling us that you still refuse to pay. If you do so, we cannot report you as delinquent without also reporting that you are questioning your bill. We must tell you the name of anyone to whom we reported you as delinquent, and we must let those organizations know when the matter has been settled between us. If we do not follow all of the rules above, you do not have to pay the first $50 of the amount you question even if your bill is correct. YOUR RIGHTS IF YOU ARE DISSATISFIED WITH YOUR PURCHASES If you are dissatisfied with the goods or services that you have purchased with your credit card, and you have tried in good faith to correct the problem with the merchant, you may have the right not to pay the remaining amount due on the purchase.
To use this right, all of the following must be true: 1. The purchase must have been made in your home state or within 100 miles of your current mailing address, and the purchase price must have been more than $50. (Note: Neither of these are necessary if your purchase was based on an advertisement we mailed to you, or if we own the company that sold you the goods or services.) 2. You must have used your credit card for the purchase. Purchases made with cash advances from an ATM or with a check that accesses your credit card Account do not qualify. 3. You must not yet have fully paid for the purchase.
If all of the criteria above are met and you are still dissatisfied with the purchase, contact us in writing (or electronically) on a separate sheet at: Customers Bank ConsumerLending Credit Card Operations Department 99 Bridge Street Phoenixville, PA 19460-3411
While we investigate, the same rules apply to the disputed amount as discussed above. After we finish our investigation, we will tell you our decision. At that point, if we think you owe an amount and you do not pay, we may report you as delinquent.
List of Fees - Application Disclosure
Interest Rates and Interest Charges
Annual Percentage Rate (APR) for Purchases
Your non-introductory APR will be 16.24% to 24.24%, based on your creditworthiness. This APR will vary with the market based on the Prime Rate.
APR for Balance Transfers
Your non-introductory APR will be 16.24% to 24.24%, based on your creditworthiness. This APR will vary with the market based on Prime Rate.
APR for Cash Advances
Your non-introductory APR will be 16.24% to 24.24%. This APR will vary with the market based on Prime Rate.
Your due date is at least 25 days after the close of each billing cycle. We will not charge you any interest on purchases if you pay your entire balance by the due date each month. We will begin charging interest on cash advances and balance transfers on the transaction date.
Minimum Interest Charge
If you are charged interest, the charge will be no less than $0.01.
For Credit Card Tips from the Consumer Financial Protection Bureau
To learn more about factors to consider when applying for or using a credit card, visit the website of the Consumer Financial Protection Bureau at: http://consumerfinance.gov/learnmore.
Balance Transfer Fee
Either $5 or 3% of the amount of each Balance Transfer, whichever is greater.
Cash Advance Fee
Either $5 or 3% of the amount of each Cash Advance, whichever is greater.
Foreign Transaction Fee
0% to 3% of each transaction in U.S. dollars.
Up to $38.
Up to $38.
Rush Card Fee
Up to $25.
How We Will Calculate Your Balance: We use a method called “average daily balance (including new purchases).” We call this method “Balance Subject to Interest Rate” on your periodic statements. Billing Rights:Information on your rights to dispute transactions and how to exercise those rights is provided in your account agreement. Index and When It Is Determined: Variable Rates are calculated by adding together an Index and a margin. This Index is the highest U.S. Prime Rate as published in the "Money Rates" section of The Wall Street Journal on the last publication day of each month. An increase or decrease in the Index will cause a corresponding increase or decrease in your variable rates on the first day of your billing cycle that begins in the month following a change in which the index is published. An increase in the Index means that you will pay higher interest charges and have a higher Total Minimum Payment Due. If The Wall Street Journal does not publish the U. S. Prime Rate, or if it changes the definition of the U.S. Prime Rate, we may, in our sole discretion, substitute another Index. APR for Purchases and Balance Transfers: To determine the APR for Purchases and Balance Transfers, we add a margin of 11.49%—19.49% to the Index (Prime Rate) not to exceed the maximum APR 34.99%. APR for Cash Advances: To determine the APR for Cash Advances, we add a margin of 11.49%—19.49% to the Index (Prime Rate) not to exceed a maximum APR of 34.99%. TERMS AND CONDITIONS By submitting this application, you: (i) acknowledge that you have reviewed the credit card Terms and Conditions; (ii) agree to submit your credit card application subject to those Terms and Conditions; (iii) understand this offer is valid for new accounts only; (iv) understand that you must be of legal borrowing age in the state of your primary residence; (v) must be a US citizen or permanent resident; (vi) do not reside in Arizona, Hawaii, Iowa, New Mexico or any of the US territories; and (vii) Customers Bank issues your credit card upon approval. By submitting this application, you also expressly request that Customers Bank open a credit card account with you and any authorized users you have designated. You understand that all information provided in your credit card application must be verifiable and accurate. Your credit card account is governed by the terms of the Cardholder Agreement provided when Customers Bank issues your credit card. IMPORTANT NOTICE REGARDING CHANGES IN TERMS. Subject to applicable law, we reserve the right to unilaterally change the APRs, fees, and other terms at any time, including after your account is closed. If we make changes, we will send you all notices required by law. You understand that the terms of your account, including APRs, are subject to change. APRs are not guaranteed, and they may change to higher APRs. We may also change whether your rates will be variable or not. Application of Payments: We may apply your minimum payment in the order we select, subject to applicable law. However, in general, if you make a payment in excess of the required minimum payment, we will apply the excess amount first to your balances with the highest Annual Percentage Rate. Any remaining portion of that excess amount will be applied to your other balances in descending order based on their applicable Annual Percentage Rates. Your account generally will have monthly billing cycles, except that your first billing cycle may be more or less than one month. All credit terms, including minimum interest charges, will apply in each billing cycle including the first billing cycle. Balance Transfers: We may permit you to transfer balances from other credit card companies or financial institutions (“Other Accounts”) to your account if you are approved. All Balance Transfer requests are subject to our approval; we are not liable if we do not accept a requested Balance Transfer. We reserve the right to make Balance Transfers in the order we select and to limit the amount of the Balance Transfers that we make (this amount may be less than your total credit limit). If you request an amount that we do not approve, we may process a partial transfer for less than you requested, or we may decline the entire request. You may not transfer any balance you owe from any other Customers Bank account or any of your accounts with any of our related companies. You should not transfer any amount that is in dispute in order to preserve your dispute rights. You should continue to monitor the Other Accounts that you request to transfer balances from, and you should continue to pay the minimum payments due on the Other Accounts until you receive statements from those creditors showing that the balances due on the Other Accounts have been paid in full. This may not happen until after the Balance Transfer appears on your billing statement from us. You are liable for any late payments, interest charges, or disputed amounts on your Other Accounts. If you want your Other Accounts closed following a Balance Transfer, you are responsible for doing so. Balance Transfers are subject to applicable fees and interest charges and do not have the benefit of a period within which any credit extended may be repaid without incurring a finance charge due to a periodic interest rate, also known as a grace period. Credit Reports: By applying for this account, you agree that Customers Bank may obtain credit reports for purposes of processing your application and for later purposes related to your account such as increasing the credit line and for collection purposes. Upon your request, you will be informed of whether or not a credit report was requested and the name and address of the consumer reporting agency that furnished the report. You also authorize Customers Bank to verify your employment, income and other relevant information. Notice to Cardholders and Authorized Users: Before adding an authorized user to your Account, you should know: • You’re responsible for all charges made or allowed to the Account by an authorized user. • Authorized users have access to your Account information. • Before adding an authorized user, you must let the authorized user know we may report information about your account to credit bureaus. Late payments, missed payments, or other defaults on your account may be reflected in your credit report. • If we ask for information about an authorized user, you must obtain the authorized user’s permission to share his or her information with us and for us to share it as allowed by applicable law. Important Information about Procedures for Opening a New Account: To help the government fight the funding of terrorism and money laundering activities, the USA Patriot Act requires all financial institutions to obtain, verify, and record information that identifies each person (including business entities) who opens an account. What this means for you: When you open an account, we will ask for your name, physical address, date of birth, and other information that will allow us to identify you. We also may ask for other identifying documents. We will let you know if additional information is required. Information Sharing with MasterCard: We may share nonpublic personal information with MasterCard, its Members, or their respective contractors for the purpose of providing Emergency Card Replacement or to meet other types of reporting requirements related to membership in the association. By signing the application and making purchases, you consent to the release of this information to MasterCard, its Members, or their respective contractors for these purposes. Military Lending Act: Federal law provides important protections to members of the Armed Forces and their dependents relating to extensions of consumer credit. In general, the cost of consumer credit to a member of the Armed Forces and his or her dependent may not exceed an annual percentage rate of 36 percent. This rate must include, as applicable to the credit transaction or account: (1) the costs associated with credit insurance premiums; (2) fees for ancillary products sold in connection with the credit transaction; (3) any application fee charged (other than certain application fees for specified credit transactions or accounts); and (4) any participation fee charged (other than certain participation fees for a credit card account). If you are covered by the Military Lending Act, notwithstanding anything to the contrary in this Application Disclosure or the Agreement, to the extent required by the Military Lending Act, nothing will be deemed a waiver of the right to legal recourse under any otherwise applicable provision of state or federal law. To hear this Military Lending Act disclosure and the payment obligations thereunder, call toll free at 833-229-0461. Married applicants may apply for separate accounts in their own names. California Residents: The applicant, if married, may apply for a separate account. After credit approval, each applicant shall have the right to use this account to the extent of any credit limit set by the creditor and each applicant may be liable for all amounts of credit extended under this account to each joint applicant. Ohio Residents: The Ohio laws against discrimination require that all creditors make credit equally available to all creditworthy customers and that credit reporting agencies maintain separate credit histories on each individual upon request. The Ohio Civil Rights Commission administers compliance with this law. Notice to New York Residents: New York residents may contact the New York State Department of Financial Services by telephone or visit its website for free information on comparative credit card rates, fees and grace periods. New York State Department of Financial Services: 1-877-226-5697 or http://www.dfs.ny.gov. Notice to New York, Rhode Island and Vermont Residents: A consumer report may be requested in connection with this application. Upon your request, you will be informed whether or not a consumer report was requested, and if a report was requested, you will be informed of the name and address of the consumer reporting agency that furnished the credit report. If you are a Vermont resident, you consent to the obtaining of such reports by signing or otherwise submitting a credit application. Notice to Married Wisconsin Applicants: No marital property agreement, unilateral statement, or court decree adversely affects our rights, unless you give us a copy of such agreement, statement or court order before we grant you credit or we have actual knowledge of its terms before your account is opened. Arbitration Notice: You understand that your Cardholder Agreement will contain an arbitration provision that may substantially limit your rights in the event of a dispute, including your right to litigate in court or have a jury trial, discovery and appeal rights, and the right to participate in court or in arbitration as a representative or member of a class action. Please review the Cardholder Agreement and its arbitration provision carefully before you use or allow someone else to use an account.